What is AIBŌ?

AIBŌ is a platform that connects elder adults with local young people (18-30) called Buddies, for paid companionship and practical weekly help. It’s not care, it’s all about genuine company, learning from one another and a helping hand when needed.

Who is AIBŌ for?

AIBŌ is for anyone of an older age, who could use a bit more company, getting out and about or a helping hand week-to-week. Most of our customers are families looking for companionship for a parent or relative.

How is AIBŌ different from a care agency?

We’re not a care agency and do not provide personal or medical care. Our focus is genuine intergenerational connection and could also include a helping hand week-to-week- like shopping, tech help, gardening, or just a good chat over a cuppa. Think of it as everything a grandchild would do!

What kinds of things can a Buddy help with?

Buddies can help with errands, light household tasks, tech support, walks, games, pet care, admin, or fun outings. But mostly, they’re there for genuine friendship and shared moments.

Where does AIBŌ currently operate?

We’re based along the South Coast with hubs in Brighton and Chichester, but we’re expanding quickly. Even if you’re outside those areas, get in touch - there’s a good chance we already have Buddies nearby!

Is AIBŌ regulated by the Care Quality Commission (CQC)?

No. AIBŌ is a companionship service, not a care provider. We don’t offer personal or medical care, so we don’t fall under CQC regulation.

How It Works

How does the matching process work?

Once you fill out our short sign-up form, we get to know your loved one’s interests, needs, and personality. We then match them to three local Buddies who feel like the best fit.

How do you choose which Buddy to pair with my loved one?

We match based on personality, shared interests, location, and availability, so the connection feels natural. Many of our matches turn into long-term friendships!

What happens after I complete the sign-up form?

We will be in touch once we have found 2-3 suitable Buddies which you can then arrange a first free meet-up.

Can we meet or speak to the Buddy before confirming?

Yes, absolutely. You will be able to arrange a first, free meet-up before any future visits are confirmed to make sure you, your loved one & their potential Buddy all get along!

What if the match doesn’t feel right, can we change Buddy?

Of course. Just let us know and we’ll provide new Buddy matches. The goal is for both your loved one and the Buddy to feel comfortable and connected.

Can we have more than one Buddy?

Yes. Some clients enjoy having two or three Buddies, as it keeps schedules flexible and adds variety.

How long does it take to be matched?

Usually a few days, up-to two weeks, depending on your area and needs. We’ll always keep you updated throughout the process.

About the Buddies

Who are the Buddies?

They’re friendly, caring young adults aged 18-30 years of age. They are often students or early-career professionals who want flexible, meaningful work and genuinely enjoy spending time with older people & hearing stories!

How do you screen and vet them?

Every Buddy must have a valid DBS check, ID verification, and has either an in-person interview or phone call.

What motivates young people to become Buddies?

There are many different reasons why young people sign up to be buddies - some want to learn from the older people or hear stories, others haven't had a grandparental figure growing up and so love the idea of being paired up with someone who could represent a figure like that in their life & others love AIBŌ as it's ad-hoc work alongside other jobs or life commitments but most importantly that it is meaningful and fulfilling. They get to help others while learning from a different generation - it’s a win-win connection!

Pricing & Payments

How much does it cost and what does the rate include?

AIBŌ costs £22.50 per hour, which covers your Buddy’s pay, VAT, admin, platform costs & support. There are no hidden fees.

How do payments work?

You’ll be invoiced for hours used (or pre-booked in advance). Payments are made securely online, and Buddies are paid directly after each completed session.

Is there a minimum number of hours per week?

AIBŌ requires a minimum of 1.5 hours per week. It's completely flexible so you can start with a few and adjust accordingly week-to-week, whatever suits your loved one best!

Can I buy hours in advance or as a bundle?

Yes, many families pre-purchase hours to their “Buddy Bank” to make ongoing visits simple. It’s flexible and easy to top up.

Safety & Practicalities

How do you ensure my loved one’s safety and comfort?

Safety is at the heart of everything we do. All Buddies are DBS-checked, ID-verified and carefully matched. We also create a private group chat for each match so families can stay in touch and see updates & a face-to-face meet-up is free before committing to any visits so you can meet the Buddy beforehand.

What happens if a Buddy cancels or my loved one can’t make it?

Life happens — and that’s okay. We understand that both older clients and Buddies may occasionally need to rearrange plans. The most important thing is good communication. As long as any changes are communicated in advance (or with as much notice as possible) between your family and the Buddy, that’s completely fine.

You’ll never be billed for time a Buddy wasn’t present, even if it was pre-agreed. AIBŌ is designed to be flexible because real life can be unpredictable!

However, if a Buddy or client repeatedly cancels at short notice without a valid reason, please let us know. We’ll step in to review the situation and make sure both sides are treated fairly.